FAQ

 

ORDERING

How to order?
You may order via Instagram, Facebook, Wix, and Shopee.

What kinds of payment methods do you accept?
We accept the following forms of payment: Visa，MasterCard, Touch&Go eWallet, Grabpay, Boost ewallet, Debit card, and Wechat pay. 

 

How to cancel the order?
If your order hasn’t been shipped, you may cancel it online through PC website. Click on “My Orders” choosing cancel order. Or please contact customer service for help.

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How long will the order of book be delivered?
All items are ready stock, normally it takes 5-10 business days to deliver.

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Can I add item once order is submitted?
Once the order is placed, it cannot be modified to either add or remove items from it. Please cancel order to replace it.

Can I exchange an item to another one when processing replacement?
Replacement order will be created based on original order. If one item is out of stock, a refund is issued for it. Unfortunately, we are unable to exchange to another item.

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How to check product expiration information?
Different manufacturer has different way to print date information. Some print expiration date, while some print manufacture date. Even more, their date form is different (For example: DD/MM/YY, MM/DD/YY, YY/MM/DD etc.) We are sorry for any confusion, but you may check exact explanation to date on the packing on product. Or you may contact customer service for further assistance.